MOUNT GILEAD, OHIO, U.S.A., June 23, 2003 – While the “been there, done that” phrase is often over-used, it does provide a clear message: I know what you are going through. And, in the case of Taylor’s Support Services, it has “been there and done that.”

“Whether you have one or 100 machines, everyone who is in manufacturing to make a living is under pressure. We have to be responsive and truly understand what customers are facing. And we do,” said John Beary, general manager of Taylor’s Support Services.

Taylor’s Support Services provides the entire after-the-sale support a customer needs, from parts and service to repair, remanufacturing and adding upgrades.

Beary, who worked for the former HPM Corp. in the mid 1990s and joined Taylor’s to head TSS in February 2002, has the day-to-day experience of running his own business, as well as operating a manufacturing facility. In addition, other members of the TSS management staff have manufacturing experience.

Though TSS’s primary role is to service and support HPM Division’s injection molding, extrusion and die casting customers, it acts as a stand-alone business unit within Taylor’s.

“ Our job is to understand and fully support the production requirements of our customers,” Beary said. “We have our own engineering manager and a staff of engineers dedicated solely to aftermarket support.”

Beary said a dedicated engineering staff is uncommon. With some machine manufacturers, staff engineers often must divide their time between product development and new machine manufacturing and aftermarket support.

“ While our primary focus is to service installed HPM machines, we do service other manufacturers’ machines for replacement parts and machine upgrades,” Beary added. “We’re well-suited to work with customers no matter what type of machines they have – hydraulic, hybrid, all-electric, no matter what.”

TSS supports customers in Ohio, Indiana and Michigan with factory technicians based in its Mount Gilead, Ohio, headquarters. Throughout the rest of the U.S. and into Canada, TSS has a service provider network of 20 technicians.

“ We’re not quite where we want to be in the reach of our provider network,” Beary said. “By the end of this year, we expect to have the network fully established to where we’ll be able to meet our goal of having a technician in a customer’s facility within 24 hours of a call.”

Beary noted that most of the TSS service providers are former HPM service technicians.

“ We support our network technicians with training, technical information and spare parts,” Beary said. “Compared to a centralized system or even a regional network, local and individual service providers are more in-tune with customers because they tend to serve a smaller customer base.”

In addition to North America, TSS has a network of technicians serving Mexico and Latin America, China and Europe.

Taylor’s Industrial Services LLC is a leader in manufacturing, heavy-duty hauling, aviation and property management. Its HPM Division manufactures and supplies extrusion systems, injection molding machines and die casting equipment from headquarters in Mount Gilead, Ohio, U.S.A. Founded in 1877, HPM has a proven history in quality, service and innovation. HPM offers equipment remanufacturing, and aftermarket parts and services through Taylor’s Support Services (TSS).